Buyer will need to provide us with a valid tracking number from their choice of courier, before we send our replacement item. This is to prevent product loss due to past experiences. By no means will we expedite an exchange without having clear indication that the buyer has already shipped the original item back to us.
If buyer does not contact us within the 14 calendar days after the item has been received, they are not eligible for a refund. If buyer IS eligible for a refund they will be refunded only the amount of the item purchased and NOT including original shipping costs if any. The purchased item will first have to be received and inspected by us before we can process ANY refunds in question.
Our items are custom made, giving us the chance to offer our customers more prints/styles than anyone else. This is why we have such a policy.
If you have any questions regarding this policy , feel free to e-mail us at firstname.lastname@example.org. Our current store hours are 11 am- 7 pm Monday - Saturday. If you can not reach us by phone you can always reach us by e-mail.
We can not take responsibility for buyers not reading our Store Policy before making their purchase.
5/4/12 SHIPPING OPTIONS
We have added some new shipping methods which allow the customer to chose which is best for them. Some customers really like to have a signature confirmation for the package delivery which is very understandable. Due to the pricing of our products it makes sense to make sure someone can sign for it. Other customers don't need that option because they do not have someone at their shipping location at all times. Signature confirmation is an additional cost that we can not cover but it ensures delivery to every customer. We have had very few time where we had customers packages get "lost" in the mail. We always send a tracking number to every customer to track the package status. There are times where we track it and it says "delivered" but the customer has not received it. This is why we are now offering you, our customer, the choice between these shipping methods. We can not be held responsible for packages not received with the free shipping method. Customers who choose this shipping option will have to deal with the post office personally.